Returns Policy

Effective Date

This Returns Policy is effective as of 24/05/2024. Bella Boures Ltd reserves the right to amend this policy at any time to align with current regulations and industry best practices.

Scope of the Returns Policy

This policy applies to all clients engaging Bella Boures Ltd for software development, digital advertising, or related services. Due to the bespoke nature of our services and digital products, traditional returns or refunds may not apply. However, we are committed to resolving disputes and ensuring client satisfaction.

Eligibility for Refunds and Returns

  1. Services Rendered
    • Non-Refundable Services: Once a service has been provided or a project milestone delivered in accordance with the agreed contract, it is considered final and non-refundable.
    • Refundable Deposits: Deposits paid for projects that have not yet commenced may be eligible for a refund, less any administrative costs incurred.
  2. Digital Products
    • As digital assets, software, and advertising deliverables are custom-made, refunds are typically not available once work has started or access has been provided.
    • Exceptions may apply where the product is demonstrably defective or significantly deviates from the agreed scope of work.

Exclusions

Bella Boures Ltd cannot offer returns or refunds in the following circumstances:

  • Delays or issues caused by the client, such as late approvals, incomplete feedback, or lack of communication.
  • Changes in the client’s business needs, priorities, or circumstances after work has commenced.
  • Dissatisfaction resulting from requested deviations that fall outside the original agreed project scope.

Process for Refund Requests

  1. Submit a Request
    • To request a refund, please contact us at info@bellaboures.com within 14 days of the service or product delivery.
    • Include the following information:
      • Your contract or invoice reference number.
      • A detailed explanation of the issue or reason for the refund request.
      • Any relevant supporting documentation or evidence (if applicable).
  2. Evaluation Period
    • Bella Boures Ltd will review your refund request within 7 business days.
    • We may contact you for additional details or clarification during this period.
  3. Resolution and Decision
    • If approved, refunds will be processed within 14 business days via the original payment method.
    • If your request is denied, we will provide a detailed explanation of the decision.

Quality Assurance

To minimise disputes, Bella Boures Ltd follows a rigorous quality assurance process:

  • Clients are included in key stages of the project and asked to approve milestones.
  • Deliverables are clearly documented and agreed upon to avoid misunderstandings.

Dispute Resolution

Should any issues remain unresolved, we encourage clients to escalate their concerns to our management team. Bella Boures Ltd adheres to UK consumer law and offers arbitration services if necessary.

Contact Us
For further queries or support, please contact:
Email: info@bellaboures.com
Address: 17 Begbie Road, England, SW3 8BY